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Frequently asked questions
How do I subscribe to NIGHT magazine?
I live and work in the UK; can I subscribe to NIGHT magazine for free?
Who else subscribes to NIGHT?
Is it safe to purchase subscriptions on-line with my credit card?
Will my subscription be taken in local currency or pounds sterling?
What payment options are available when subscribing?
When will I receive my start issue when I first subscribe?
Will you confirm acceptance of my subscription order?
Can I order a single or back issue?
Where will I find my subscriber number?
How do I change my address details?
What should I do if an issue is delivered in a damaged condition?
What do I do if the issue doesn't arrive?
If I cancel my subscription will I get a refund?
How will I know when my paid subscription expires?
Why does NIGHT magazine send me renewal notices before my subscription has expired?
I have paid my subscription renewal but have still received a renewal notice?
What do you do with my personal information?
I want to place an advertisement in your magazine - how do I contact your Advertising Department?
Where can I find advertising rates, copy deadline dates and advert size information?
Where can I find the magazine’s features list?
Which issues do you take to exhibitions?
How can I contact the editor?
How do I get my venue reviewed in the magazine?
Q How do I subscribe to NIGHT magazine?
A You
can order using our online order form by clicking on the Subcribe link
in the header bar and following the clear instructions.
Alternatively you can order by fax or post using an order form from the magazine or by telephone.
The department is open between 9.00 - 5.30 p.m. Monday to Friday (GMT).
Please do not subscribe or give payment details via email as this is not a guaranteed secure method.
Telephone: + 44 (0) 161 478 5560.
Fax: + 44 (0) 161 476 0456
Post:
NIGHT Magazine Subscriptions
Mondiale Publishing Ltd
Waterloo Place
Watson Square
Stockport
Cheshire
SK1 3AZ
United Kingdom
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Q I live and work in the UK; can I subscribe to NIGHT magazine for free?
A NIGHT is a controlled circulation magazine – independently audited by
ABC (Audit Bureau of Circulations) and you must meet strict terms of
control in order to receive a free subscription. The registration
form for UK subscribers must be completed in full and sent back to
us. If you do not meet the terms of control you will be sent a
letter and offered an alternative subscription price.
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Q Who else subscribes to NIGHT?
A The main body of NIGHT's circulation comprises of owners and operators
of venues throughout the UK and Ireland. Our circulation also
includes designers, installers, specifiers, regulators, NUS members,
DJs, promoters, and many more decision making individuals - all of whom
employ NIGHT as their reference when it comes to buying new products
and sourcing new material.
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Q Is it safe to purchase subscriptions on-line with my credit card?
A Yes, as long as your current browser supports secure credit card
transactions. To determine if your browser supports secure credit card
transactions, look at the bottom left hand corner of your browser. When
you are in a secure site, you will see a solid key on netscape browsers
and a closed padlock on Internet explorer browsers. If the site is not
secure, the key will appear broken and the padlock will appear unlocked.
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Q Will my subscription be taken in local currency or pounds sterling?
A All subscription prices are shown in pounds sterling. For overseas
orders, the price you pay will be dependant on the exchange rate of
your credit card company and may fluctuate. There is no VAT payable on
magazine subscriptions. All subscription payments will be taken in
pounds sterling only.
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Q What payment options are available when subscribing?
A We accept:
All major Credit Cards: Visa/Mastercard/Switch/ Amex*
Cheque payments*
Bank Transfer – Royal Bank of Scotland, Manchester, M2 1FB. A/c:
Mondiale Publishing Ltd – 00653021, sort code 12/08/95. Swift Code
BOFSGB21256.
*Not available online
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Q When will I receive my start issue when I first subscribe?
A Your
subscription will start with the next available issue subject to our
publishing calendar. For first time subscribers we aim to post
out our current issue if this is available – otherwise your
subscription will start with the next issue to be published. For
renewal orders we aim to provide a continuous service so your first
issue of your renewal will follow the last issue of your old
subscription. If you have a particular requirement please specify
on your order form or by emailing us at subscriptions@mondiale.co.uk
and our Subscriptions Department will be happy to help.
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Q Will you confirm acceptance of my subscription order?
A Yes.
Within 14 days of receiving your order we will write to you to confirm
whether or not we accept it. This written confirmation will include the
following details
• Magazine subscribed to
• Length of subscription and corresponding payment method
• Your personal details and delivery address for the magazines
• Cover date of first and last issues
• Your personal subscriber number, which should be quoted in any correspondence
• Contact details for our Subscriptions Department
Should you have not received your acknowledgement after 14 days, please
contact our Subscriptions Department subscriptions@mondiale.co.uk
If there is a problem with your subscription order we will also contact you within 14 days.
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Q Can I order a single or back issue?
A Subject
to availability, you can order single and back issues online and select
the magazine issue required. All the available magazines and prices are
listed. Alternatively if you know the issue number and it is in stock
you can telephone the Subscriptions Department on + 44 (0) 161 478 5560
with your full postal address and credit card details or send a fax to
+ 44 (0) 161 476 0456. Please allow up to 28 days for delivery for
overseas orders and up to 14 days for UK delivery.
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Q Where will I find my subscriber number?
A Your subscriber number (or URN) is printed on the envelope that
contains your magazine. You will also find it at the top corner of your
renewal letters and in any correspondence you receive from our
Subscriptions Department. Alternatively you can email us to find out
your customer number – subscriptions@mondiale.co.uk
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Q How do I change my address details?
A You can write to us at
NIGHT Magazine Subscriptions
Mondiale Publishing Ltd
Waterloo Place
Watson Square
Stockport
Cheshire
SK1 3AZ
United Kingdom
with your old and new address or Fax us on + 44 (0) 161 476 0456
Alternatively you can call the Subscriptions Department on + 44 (0) 161
478 5560 -.please have your subscriber number and your old and new
address to hand or
email us at with all the required information subscriptions@mondiale.co.uk
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Q
What should I do if an issue is delivered in a damaged condition?
A Simply contact one of our Subscriptions Department on + 44 (0) 161 478
5560 or subscriptions@mondiale.co.uk and they will arrange for a
replacement copy to be sent to you.
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Q
What do I do if the issue doesn't arrive?
A Simply contact one of our Subscriptions Department on + 44 (0) 161 478
5560 subscriptions@mondiale.co.uk and they will arrange for a
replacement copy to be sent to you if the issues have already been sent
from our printers.
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Q
If I cancel my subscription will I get a refund?
A
Customer satisfaction is our top priority. Our refund policy is clear –
within 7 days of receiving your first issue you have the right to a
refund on all unmailed issues you have pre-paid for. Just contact
our Subscriptions Department at subscriptions@mondiale.co.uk or
telephone + 44 (0) 161 478 5560.
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Q
How will I know when my paid subscription expires?
A
You will receive four reminders before the end of your subscription term.
The first letter will be sent three months before the end of your
subscription. The second one will arrive around the time when you have
2 months left, with the renewal letters carrying on until you receive
the final reminder around the time of your final issue.
Hopefully one of these will jog your memory to renew and they all
contain a renewal form for you to complete and post back to us. You can
also renew online or by fax or telephone.
For UK customers who receive their magazines for free, they will be
asked to re-register their subscription once a year at least.
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Q
Why does NIGHT magazine send me renewal notices before my subscription has expired?
A Renewal notices are sent out well in advance so that our customers do
not experience a break in service. Your last issue number is clearly
written on the renewal notice and your renewal will start with the
subsequent issue number.
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Q
I have paid my subscription renewal but have still received a renewal notice?
A It is sometimes possible that your payment could cross in the post with
our renewal notices. However if you receive a renewal notice more than
two weeks after you've sent in your payment it may mean that we have
not received your payment. It may also mean that your card or cheque
has not cleared.
In either case please contact our Subscriptions Department via email on
subscriptions@mondiale.co.uk or telephone + 44 (0) 161 478 5560. The
Department is open between 9.00 - 5.30 p.m. Monday to Friday.
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Q
What do you do with my personal information?
A We will use your personal details to process your order. The
subscription forms will ask if you would like to receive special offers
or new products/services that may be of interest from Mondiale
Publishing and from other carefully selected companies. If you prefer
to receive no further information apart from your subscription details,
you may select this option. If you are in doubt about the permissions
on your personal details, please contact us via email on
dataprotection@mondiale.co.uk to specify your requirements.
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Q
I want to place an advertisement in your magazine - how do I contact your Advertising Department?
A Call the office on + 44 (0) 161 429 7803 or email night@mondiale.co.uk.
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Q
Where can I find advertising rates, copy deadline dates and advert size information?
A Click ‘Download’ in the website header bar and select the ‘Media Pack’
option. A PDF containing all the information you need will download to
your desktop.
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Q
Where can I find the magazine’s features list?
A Click ‘Download’ in the website header bar and select the ‘Media Pack’
option. A PDF containing all the information you need will download to
your desktop.
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Q.
Which issues do you take to exhibitions?
A
The NIGHT team attends numerous exhibitions throughout the year and
takes copies of NIGHT with us wherever we go. The main events – the
ones we exhibit at – include Vintra in Belfast, SIEL in Paris, The ARC
Show in London, Prolight & Sound in Frankfurt, Bar in London and
PLASA in London. For more information, please see the Media Pack in the
Download section of the site.
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Q
How can I contact the editor?
A You can call Alex in the office on + 44 (0) 161 429 7803, email a.eyre@mondiale.co.uk, or write to
NIGHT
Waterloo Place
Watson Square
Stockport
SK1 3AZ
UK
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Q
How do I get my venue reviewed in the magazine?
A NIGHT covers clubs, bars, casinos, student unions and live
entertainment venues from the UK and Ireland. We’ll consider venues up
to six months old, but the sooner you can get us details after opening,
the better.
To
submit your venue for consideration, click here to fill out an online
form, or click ‘Download’ in the header bar and select the Venue Review
Application to download a form direct to your desktop. When you’re
filling out the form give us as much information as you can – this will
help us to make a quick decision on whether we can include you in the
magazine.
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